Help Center

Everything you need to get the most out of GrabProof.

Getting Started

How to create your first project

Create a project, customize your collection form, and share the link with customers.

Sharing your collection link

Send via email, embed in your website, add to receipts, or share on social media.

Approving and managing testimonials

Review incoming testimonials, approve or reject them, and organize by project.

Creating your first widget

Widgets are auto-created with each project. Edit them from the Widgets page.

Embedding Widgets

Installing on any HTML website

Copy the embed code from your widget editor and paste it into your HTML.

Installing on WordPress

Add the embed code to a Custom HTML block or your theme's footer.

Installing on Shopify

Use the Shopify theme editor to add a Custom Liquid section with the embed code.

Installing on React / Next.js

Use a useEffect hook to dynamically load the GrabProof script. See Integration docs.

Installing on Webflow

Add the embed code to an Embed element in your Webflow designer.

Widget Customization

Choosing a widget type

Wall of Love, Carousel, Minimal List, Badge, or Marquee — each suits different layouts.

Customizing colors and fonts

Use the visual editor to set background, text, card, accent, and star colors. Choose between System, Serif, or Monospace fonts.

Adjusting layout and spacing

Control border radius, card padding, gap between cards, and column count.

Show/hide fields

Toggle visibility of star ratings, dates, avatars, job titles, and company names.

Billing & Plans

Free vs Pro plan comparison

Free: unlimited Trust Page, all platforms, unlimited reviews, "Powered by GrabProof" branding. Pro (€29/mo): embeddable widget for your site, unlimited widgets, white-label Trust Page, custom domain, advanced analytics.

How to upgrade to Pro

Go to Settings → Subscription → Upgrade. Pay via PayPal (cards, Apple Pay, Google Pay accepted).

How to cancel your subscription

Go to Settings → Subscription → Cancel. Access continues until end of billing period.

Cancellation policy

All sales are final — no refunds. Cancel anytime from your dashboard; access continues until the end of your billing period.

Account & Security

Changing your password

Go to Settings → Password to update your password at any time.

Deleting your account

Go to Settings → Danger Zone. This permanently deletes all data.

Two-factor authentication

Coming soon. We recommend using a strong, unique password in the meantime.

Data export

Export your testimonials as CSV or JSON from the Export page in your dashboard.

Still need help?

Our support team typically responds within 24 hours.

Contact support